How to Choose the Right Trade Show
Some trade shows are great investments and deliver lots of high-quality leads; others are just a waste of your marketing budget. The trick is to find the productive shows without making a lot of mistakes.
I always start by defining my marketing goals and target customer. This immediately points me in the right direction. Armed with that information, I put together a list of all the shows that reach my target customers and then evaluate them.
What kind of show should you attend? Often it is a mix of consumer shows, industry shows, buyers’ expositions and educational conferences. Each kind of show has its place.
Then look at these key factors to decide which trade show is best suited for your business:
1. Does the show help you meet your marketing goals?
If you are interested in a regional market or are new to trade shows, consider participating in a smaller, local trade show. If your goal is to acquire the largest number of qualified leads, to support a major new product launch, and/or to significantly build awareness, participate in the major industry tradeshows that capture the largest number of target customers. If your objective is to build your network and to position your company as a thought leader, then investigate shows where your company can be a show’s sponsor and a company representative can be a featured speaker.
2. Is it the right market space?
A show that matches your exact market space is often the best show to attend. You can learn a lot by looking at who exhibits at a show you are considering. A list of past exhibitors is usually available from the trade show management or on their website. Call a few of the past exhibitors and ask about the quality and number of attendees at previous years’ shows. Identify the shows that have an exhibitor mix that will attract your target customers and that are complementary to your business.
3. Determine which shows your top prospects attend.
See if the attendee list from past shows is available. Review the list to determine which shows have a large number of your target customers on the attendee list.
4. Identify which shows your best customers attend.
Call your customers and ask which shows they plan to attend and which shows they would like to attend. If there is a show that some of your customers would like to attend but are not planning to attend, ask if they would attend if they received a free pass to the exhibits. Most major trade shows offer exhibitors a limited number of free passes, so if your customers would attend the show with free passes, this could be a good reason to attend this show.
5. Figure out where your competition will be.
How many of your competitors will be exhibiting at the show? If you are not there, will you be at a competitive disadvantage? Trade shows usually bring together many competitors under one roof. Look for shows where your company will stand out as a leader in your market.
6. Consider timing – does the show’s timing make sense?
Will your company have news? Do you have a new product to announce or roll out? Does it conflict with another more important show?
7. Are there any special PR opportunities?
Exhibitors have a distinct advantage capturing Trade Show PR because they have higher profiles than attendees. They can also more easily and effectively demonstrate their products. This is particularly important for new product introductions. Ask the Trade Show management for last year’s press list and if they have any information on who is planning to cover this year’s event. Are there any media outlets attending that provide opportunities for you to reach your target audience in an impactful way?
8. Finally, take a look at the cost to attend each show.
Will it have a positive return on your marketing investment? Which shows have the best returns?
Put it all together and you should be able to pick the best trade shows for your company.
The Perfect Trade Show Booth Requires a Great Team
Have you ever been to a trade show and see a great exhibit, but no one is there to greet you? Or you start to approach a booth and see a couple disengaged people slumped in chairs, hiding? Or the booth staff is occupied talking on their cell phones and texting? My bet is that you just passed this exhibit by.
The team who staffs your booth is a critical part of a successful event. Make sure they are properly trained, motivated and equipped to succeed.
- Select people to staff the booth who have the right attitude. You need people who are open and approachable, who can smile when their feet hurt, and who really enjoy meeting new people.
- Train your team so that they know the main messages you want to communicate at the show, and can answer most customer questions. Knowledgeable people in your booth will generate higher quality leads and more sales.
- If product demonstrations or structured sales presentations are part of the exhibit, make sure that every member of your team is at least loosely scripted and has rehearsed.
- If you have any special promotions, make sure the booth staff understands all the details and deal terms.
- Have a formal staff schedule and base the staff rotation on the expected trade show volume at given time. Develop a contingency plan to adjust staffing if needed.
- Establish a dress code which is consistent with your company’s or organization’s brand and the booth theme.
- Formalize the lead qualification process and make sure everyone uses the same criteria to qualify prospects and record contact information.
What do you think is the most important factor when selecting someone to staff your trade show booth: product knowledge or positive attitude?
Take the Lead: How to Leverage Tradeshow Prospects
The number-one priority of nearly every tradeshow exhibitor is to leave that event with a high number of qualified leads that with proper follow-up can be converted into future customers. Leads replenish the sales pipeline, bring in new customers, and generate sales revenue. Efforts to do this must start by developing a strategy for gathering and qualifying leads in the early planning stages for an event.
Assess an attendee’s interest in addition to obtaining relevant information
Representatives of your company who will be working in your booth need to know in advance what information they need to gather from each attendee to determine whether that person has the potential to buy your product or service. In order to determine that, the booth personnel need to assess an attendee’s interest in addition to obtaining other relevant information on their specific needs, budget requirements, and timing for a potential purchase.
Select an automated tracking system
Automated tracking systems can also facilitate the process of capturing prospects’ contact information, though they might lack the personal contact that conveys that your company is truly interested in their needs and how it might be able to help them meet those needs. Automated tracking systems can be rented and work by electronically capturing data by having booth visitors swipe their badges as they enter the booth.
These systems vary, so do your research. Be sure the system’s output provides all the data you require for post-show marketing initiatives. Educate yourself on which equipment and software will best achieve your objectives. If automated systems can’t provide all the information you need, you might be better off opting for manual means of tracking tradeshow leads.
Know as much as possible about each sales prospect
More is better when it comes to information about potential leads. By knowing as much as possible about a sales prospect, you can devise a more effective follow-up strategy that more closely aligned with the specific needs of each person. In addition, detailed information enables you to evaluate the potential of each lead so you can prioritize your efforts. With detailed lead information, you can fine-tune your post-show marketing efforts and focus on the prospects you can most likely to convert to future customers.
Follow-up after the show is also critically important. Be sure and have booth personnel make note of how each prospect would prefer to be contacted by a company representative. After the show, contact prospects by phone, mail, or email. Be sure and follow up—either by a personal call or written contact—within a week of the show. After the show, track leads to determine each show’s effectiveness and expand efforts in shows with the best return on investment (ROI).
Improve Your Trade Show ROI with Hospitality Suites
Ever considered a Hospitality Suite to improve your trade show results?
Many successful exhibitors use hospitality suites to provide additional sales opportunities at shows. This is normally a meeting room or suite in the headquarters hotel or a hotel attached to or near the convention center. The room is set up with comfortable furniture, televisions and is catered providing snacks and beverages of all types. There are often displays set up that provide promotional opportunities for the exhibitor’s new products or services.
The room provides a place to meet before, during or after show hours with important clients or prospects and encourages longer meetings and conversations. An invitation to a hospitality suite is a good way to keep from spending precious prospecting time in the booth talking to customers. The suite can also provide a good place for the entire booth staff team to get together and discuss strategies. This private room is a much better place to conduct important meetings than the booth, a restaurant or bar.
Customers and prospects feel like they are being treated as VIP’s when they are invited to the suite.
The challenge is to get attendees to take a portion of their limited time at the show and spend it in your suite. The suite usually works very well for customers but prospects are less likely to take you up on your invitation.
Suites can be rather expensive but if used properly can be an effective tool in getting the maximum results from each show.
Our on-site tradeshow specialists can maximize your trade show results.
Replacing Trade Show Giveaways With Promotions That Work
For decades companies were satisfied to give away trade show premiums that built brand awareness and didn’t do much more. Company logos appeared on everything from camouflaged jackets to rubber ducks. Most ended up discarded or given away to friends and family. Now marketers are reexamining their strategies and replacing free gifts with promotions.
A promotion is an incentive to act – it is something that will directly generate qualified leads and drive sales.
Building a successful promotion
The first step is to define your target customer and decide what you are trying to accomplish. Every business wants to increase brand awareness but now marketers want promotions that also motivate an action. Do you want to get leads, get people to try your product, make sales at a show, drive people to your website, or generate retail traffic?
Once you have defined your goal, design a promotion to target your prospects. Don’t just give something to everyone who passes by your booth unless everyone is a great prospect. General giveaways generate unqualified leads and your real prospects will be hard to find in the mass of names gathered at the booth. Most sales reps won’t even bother to follow up on any of the show leads because it is too hard to find the qualified prospects.
Structure the promotion in a way that starts a dialog with target customers and encourages follow-up conversations or contacts.
Does your promotion require a free gift, a sales incentive or both?
Some promotions work best with a sales incentive – discount coupons, gift certificates for future purchases, gift with purchase or other sales promotion offer. Some companies have found that combining a sales incentive with a premium giveaway is their unbeatable combination. Make sure to get your prospects’ names, email addresses and phone numbers, and some additional information that identifies the best prospects. If you choose to use a giveaway, capture the prospects’ names and contact information in exchange for these gifts. Also, take the opportunity to ask one or two questions that will make the qualified prospects stand out.
Games, Drawings and Prizes
Games and drawings are very popular and will engage people. The trick is to design a contest that will appeal mostly to qualified prospects. The easiest way to create a focused game or drawing is to select a prize that will mostly interest a qualified prospect. So never give away money or TV sets. Instead, think about giving away your product or a related item as a prize. Then increase participation in the contest by giving away lots of prizes throughout the show.
Track your results
Establish a way to measure the success of your trade show promotions. If you used a sales incentive, code it so that you know what the show offer actually generated. If you gave away a premium item, after the trade show, survey your customers and your exhibit team about how well it worked.
Work to answer these questions:
- Did the offer attract qualified prospects to the booth?
- Did the promotion achieve your sales and/or lead goal?
- Was it profitable?
- Did your prospect and customers find the premium and/or sales incentive useful? Or did they discard or forget it?
- Did the promotion, sales incentive and/or the premium project the right corporate image?
Selecting a great premium
There are plenty of exciting trade show giveaways that will make your promotion a success. Learn more about creating promotions that work in “Part 2 – Selecting a Great Premium”.
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