Long after the Trade Show is Over Where Will the Swag Be?
Swag is a part of the DNA of every trade show booth. Some items have been worth their weight in gold, due to the attendee’s reaction to them, while some were a waste of money. Will the promotional product make it home or will it be left in the hotel room? There are many questions which should be posed and answered as you consider the worthiness of this endeavor.
The ultimate question is: does that Tchotchke really matter, and will it move the person along the sales funnel? Depending on your target market and what they expect, answers can vary. Below are some questions to consider when reviewing the options for your giveaways.
Questions, Ideas to Consider When Choosing a Tchotchke
- How useful is it? Is this item something you would truly use after the show is over?
- How does this piece relate to your company and its brand? Will it reinforce your brand image?
- How can this swag be tied to the overall booth theme?
- Will this item be kept at the recipient’s office? Or is it a fun item that will be given to someone at home, like a child?
- Is there a way that this item can share your unique sales proposition?
- Can this item easily go through security at the airport?
- What types of conversations can the booth staff build around this item as it is being given away?
All of these questions should be reviewed to determine what to choose or pick out. Unfortunately, due to the hurried nature of getting ready for a show, the selection of the “right” promotional product is at the bottom of the list of tasks to accomplish.
Kathleen Hanover has written a post titled: Trade Show Marketing Tip: How To Choose Smart Swagwhere she presents a great idea:
“Let’s say your company sells a breakthrough solar panel that is 27% more cost-efficient than anyone else’s. Why not give away a small, solar-powered calculator? And what if that calculator had a formula printed on it that the recipient could use to calculate her cost savings over your competition? (Needless to say, it would also have your logo, tagline, and other pertinent details.) The possibilities are endless.”
Think about two different types of giveaways. Use a less expensive, but effective, giveaway for the freebie vultures for those people that come by your booth looking for the free giveaway. Don’t totally discount these people because they may actually just be trying to get your information and the giveaway will cause them to think of you whenever they use it. The second giveaway should be something a little nicer. It is a reward and thank you for a visitor stopping and engaging in genuinely interested conversation regarding your product. You definitely want to give them a reason to remember you.
Consider a Charitable Gift Rather than Swag
Depending on the audience at the show, a contribution to a charitable cause might gain more recognition for your firm than a giveaway. The show might have a cause they are supporting, like a food bank or a local animal shelter. You could coordinate your efforts with the show to add your contribution along with theirs. Let the press know what you are doing in lieu of spending money on giveaways and you might be able to gain positive exposure for your efforts. The press would be seen by show attendees and those who are not there.
Choosing the appropriate gift is often on a trial and error basis. Consult with a promotional products expert to discuss the wide range of options at your disposal. They can guide you in selecting the right item which will meet and possibly exceed your goals. Walk the show aisles to see what other exhibitors are using. You might see something which can be used for another show.
The good news is you have many options to choose from which can allow you flexibility in meeting budgetary considerations. What has been a great giveaway for you in the past?
Trade Show Targeting – What Makes My Customer Tick?
Understanding the business concerns, issues and problems of your prospects and customers is paramount in crafting a marketing message. This message is a critical component of your trade show plan, as well as your business marketing plan as a whole. However, it is not easy to tap into their minds. This process requires market research to effectively derive their characteristics for purchasing. During the last few years, the buying patterns have changed and possibly your customer persona has evolved into a totally different person. Keeping up with the shifts and changes can be difficult.
One way to tune into the mindset of a customer base is using focus groups. They can be quite effective in uncovering the thought processes and preferences of an audience. If you are not familiar with this research form, let me provide some additional information.
What are Focus Groups?
Focus Groups are great at capturing the attitudes and opinions of a “selected” group(s) of individuals. The moderator poses questions to the group affording the participants the opportunity to share their views. It is important to remember that these groups are qualitative in nature and sometimes would need to be followed up with a quantitative research project to ensure statistical reliability.
However, the catalytic nature of focus groups can provide direction as to what the next steps should be in the evolution of the idea being tested.
In essence – you are testing ideas or communication messages to determine if they are on target or not. Customer and prospect language or what they “hear” can be TOTALLY different from what you are communicating. Being in tune with your audience can spell s-u-c-c-e-s-s.
Using Online Research to Probe the Minds of Your Customer
Rather than in-person focus groups, participants are recruited for the online experience. Typically, 12 – 15 are secured and they commit to the process.
- A research moderator posts questions over the course of several days as the conversation evolves and probes respondents for details and clarifications when needed.
- Respondents can log in and answer each days’ questions whenever it’s convenient for them – some folks are online at the crack of dawn, some like to log in and take a break during work hours and others log in after dinner is done and the kids are in bed. Being convenient means that respondents can take time to think about the questions and provide thoughtful answers.
- Clients are able to log in and observe the discussion and leave private messages for the moderator regarding comments they would like clarified or suggestions for new topics.
- They last over a three-day period which allows for reflection on questions answered and possible modifications to the moderator’s script.
The participants interact with each other and the moderator as they provide their valuable insights to questions posed. In the process, all sorts of light bulbs are illuminated and most often a new, enhanced direction is revealed.
Mike Courtney from Aperio Insights shares these insights when considering online focus groups to determine your trade show messages.
Most likely there is a current marketing communications campaign going on within your company. Does your audience really understand the campaign or is there some confusion on the message you are attempting to convey?
Or you can assess whether your prospects deem you as a trustworthy resource. Or do they trust your competition more than you?
Have the prospect or customer “explain” your services or products to the moderator of the online focus group. Are they accurately defining your offering? Note: this question can be quite revealing as to how far off the mark your audience is to what your product does or what your marketing message is.
One other word of note – research can beget research. The more you uncover – additional questions will surface.
As you research and make your trade show marketing plan, consider taking the pulse of your customers. If you can translate their heartbeat (the business issues) into your marketing message, a match is made and most likely you will have a new customer.
Making Sure Your Booth Gets to the Trade Show
This horror story happens – you are at the show, but your booth isn’t! Somehow it was lost or misplaced in transit. This post covers the basics of transporting your booth property to the show site. It is important to note, this is one area where you can experience savings by planning ahead.
Candy Adams, in her article on Exhibitor Online Lost in Transportation provided 12 questions you should ask regarding transportation to avoid any snafus. One question is, “where is your freight going?” Her response:
The quickest way to not get your shipment to a show is to provide inaccurate or incomplete shipping information. But there’s more to getting your freight from Point A to Point B than filling out a shipping label and affixing it to a box. Specifically, you need to tell your transportation carrier whether the shipment needs to go to the trade show’s advance warehouse, or direct to the show site. If you don’t make the distinction, you might be sitting in your booth space waiting for your freight to arrive from the advance warehouse, while it’s still en route direct to the show and set to arrive the following day. Not only will you not have your freight, but your setup costs will escalate as the installation laborers twiddle their thumbs until it arrives. What’s more, the additional day it takes the freight to travel direct to show site can result in late-delivery penalties if you miss your on-site targeted delivery deadline.
As Candy stated, you have choices on how you can ship your materials to the show. You can ship them to:
Advanced Warehouse by a certain date
-Or-
Direct Deliveries to the Show Site on specific dates
Each show will have a designated shipping company for you to use and their information can be obtained in Exhibitor Kit supplied by show management. However, you may have a preferred carrier, one you use regularly.
Key Questions which Determine Freight Costs
As you are working with the transportation issues, these are key pieces of information which will determine the cost of freight:
- Number of Pieces
- Estimated Weight
- Estimated Size
- Addresses for Pickup/Delivery
Remember, items that arrive after the receiving deadlines can incur additional charges. Once again, you can save money by planning ahead!
An important note: make sure you have the address of the venue correct. Candy shares in her article:
There can be confusion, especially in major cities, if a specific street address or hall designation isn’t provided. I’ve witnessed freight delivered to the wrong convention center in cities with multiple exhibition facilities, and to the wrong Marriott or Hilton since there can be multiple chain hotels in metropolitan areas. Unless you want your carrier to guess which venue is the correct destination, provide the full venue name and street address.
Transportation Timing and Charges
The shorter the transit time, the higher the charges are for most deliveries. Here is a brief summary for your review.
- The lowest charges are usually common carriers, but unless you pay a large premium, you cannot designate the delivery date. This works mostly for advance receiving shipments but does not work at all for direct to show site shipments.
- Next lowest is the 3-5 business day. Lots of flexibility in that the shipper can designate day and time to deliver as long as we have at least 3 business days. If they designate a time, or if the day is on the weekend or a holiday, there is an extra charge.
- The 2nd Business day is still higher priced. The shipper can still designate date and time.
- Overnight is higher still.
- Same Day is the highest cost, and it will be delivered as quickly as possible.
Transportation companies designated by show management or those you have used in the past can be great resources for you. If you are new to this, ask questions. Typically, you will find great advice from them and if you plan ahead you can save money.
Transportation problems can be avoided by careful planning. This is an area where you want time to be on your side by advance scheduling.
Dismantle: Where Tradeshow Exhibit Damage is Done
Reduce Damage to Your Trade Show Exhibit During Post-Show Dismantling
Most tradeshows are open for 3 or 4 days. If you have ever been on the show floor during the last 2 hours of the show, you will see an amazing transition take place.
One week earlier there was an air of excitement and urgency as the exhibit crates were delivered to the booth spaces. Installation crews worked against the clock to get everything just right prior to the show opening. The night before the show, crews remove all of the empty crates and trash and roll out the aisle carpet. As the show opens, the sales staff arrive at their booths in their crisp business attire, anxious to grab anyone with an attendee badge and make their pitch.
In contrast, by afternoon on the last day of the show, the booth staff is tired, the traffic is light and everyone is ready to rush to the airport. Often, the booth staff will be required to stay after the show closes and take down the booth. It is sufficient to say they most likely will not use the same care in taking the booth down as they did in setting it up. Expensive display components are often pulled, yanked and ripped down and then stuffed, smashed and crushed into shipping containers.
In the end, what seemed like a great way to save money, instead ends up costing you dearly. In my experience, there are a couple of ways to reduce the chances of damage during post-show dismantle. The first would be to pay an installation and dismantling company to dismantle and pack the booth. This is not always feasible, especially if you set the booth up yourself. If you cannot hire someone, then designate one or two members of your staff to stay at least one extra day to take care of dismantling the display. If these people know that they are not going to be flying out the night the show closes, they will be much more likely to take their time when packing the display.
A good double check is to have the display thoroughly inspected upon its return. If it has been improperly packed, you will want to know about it immediately so that you can have it repaired before its next use. Need an on-site tradeshow specialist there from set-up to tear-down? Let’s talk.
What to Look For in an Exhibit Design and Cost Proposal
Make sure your trade show costs fit into your budget.
One of the biggest challenges that exhibit marketers face is that their bosses give them a solid budget to do a show, but the vendors that they need to make it all happen refuse to lock into a quotation. This problem exists in just about every area of tradeshow expense.
Most display companies will provide quotes for design and construction but do only “budgetary estimates” for field services. This leaves the door wide open to budget-blowing additional charges after the show. When clients ask for firm quotes for drayage, I&D, or electrical, their Account Executives deliver a well-rehearsed speech that they “cannot quote services that they can’t control,” or some other excuse their bosses have taught them.
Also, General Services Contractors provide forms and other tools to allow trade show exhibitors to estimate their own field services costs but then insist on a credit card on file so that actual charges can be tacked on after the show. How in the heck do you budget for this?
There are exhibit companies that provide “turn key quotations” – if you absolutely cannot exceed a certain budget for a show, I would recommend that you find one. You will always have problems budgeting for hotel accommodations, travel expenses, and other show related costs, but you’ll at least be able to get the cost of your display, shipping, setup and dismantle, and utilities locked in.
We are ready to earn your business! Let’s talk.
A Perfect Tradeshow Vendor Relationship
Finding the perfect vendor to support your tradeshow program can be challenging, and there is no one-size-fits-all solution, but with the right things in mind, you can hit your target. As with any other decision, the preparation you put into it will greatly affect your level of success.
Typically, the decision for an exhibit supplier is made during the purchase of a new display. It may seem logical that the company that built the display would be the best choice to manage it. Sometimes that may be true, but often the problem is that the companies that do the best job of design and presentation are not always the best at program management. Their company’s focus might be on designing and building new exhibits, leaving program management to take a back seat.
A good start in your search is determining how much help you will need, and the size of your program:
- Pharmaceutical companies might exhibit in over 100 shows per year, not including other events that are a large part of their face to face marketing. Auto manufacturers exhibit in 65 or more shows in the span of a few months. These types of companies usually prefer to deal with the largest exhibit companies.
- Companies that participate in fewer shows each year in smaller configurations may not get the level of service that they need from a huge exhibit company, and often end up being the proverbial “small fish in a big pond.”
In order to find the best match for your needs, give some thought to how much support you will need from your exhibit company. Some companies need only basic assistance, such as storage, preparation and minor repairs. Others rely more heavily on an exhibit company to handle the entire show including show services, graphic design, shipping, etc. Be sure to consider how important your scale of business will be to your new vendor and whether you will have access to senior management in the event that problems occur.
While experience in your specific industry is a valuable thing, use caution in looking for a company that has several other clients in your most important show, as you may find that they are stretched too thin to provide the best service. Also, there are many other factors that contribute to the success of a vendor/client relationship, but a vendor’s efforts to become the best partner should always involve a willingness to listen and adapt to the client’s preferred ways of doing business.
Are you considering changing tradeshow vendors? Let’s Talk.
What is a Custom Tradeshow Exhibit?
Next to the word portable, the word custom is the least clearly defined term in the trade show business. Marketers from various display companies add “custom” to almost every product description. It sounds good and makes it easier to justify high costs.
My definition of custom is something that is designed and constructed one at a time versus something that is engineered and mass produced. In general terms, display companies are either building displays one at a time or operating like a typical mass production company by designing products, doing the research and development and going into mass production.
So, what does this mean to the buyer? There are advantages to both types.
Traditional Custom Exhibit Company
Designers at a traditional custom exhibit company can allow their imaginations to run wild and (assuming there is enough budget) the shop can produce it. There is no need to try and fit the design into a certain type of construction material or system. These displays are mostly unique but may end up to be heavier and bulkier.
System Component “Custom” Exhibit Company
Designers at a system type of company do some pretty amazing designs but are generally limited to using components from a catalog. The advantages to using system components are that they are, in general terms, better engineered, lighter weight and packaged more efficiently. Cost differences between the two types are negligible.
So, now that you know the difference, what do you do? In my opinion, if you are using the exhibit at 5 or fewer shows per year, buy the best design from a reputable supplier. If you go to more shows, the engineering and packaging issues are more important.
Either way, don’t be fooled by the word custom. Find out exactly how your display will be produced and make the choice that is right for you.
Trade Show Design Trends: Multi-Purpose Custom Design
Most companies end up purchasing several kinds of displays to work for different types of events. 
For small, local shows they have tabletop and standing displays, table covers in various sizes, and portable trade show stands. For larger spaces, they have modular displays. And for their “big show” they have a custom exhibit.
Now, some companies are asking a lot more from their trade show design firm. They want to invest in trade show exhibits that can be used for many types of events, will hold up to a lot of uses but still look new, and that can be easily updated for new shows. They are commissioning Multi-Purpose Custom Exhibits.
These companies are investing in large custom exhibits that are composed of components that can be used in smaller booths. In some cases, it is as simple as cleverly designing a large backwall so that a 10-foot section can be used in a small booth. In others, an elaborate custom space with stages, interactive displays, meeting area and merchandise fixtures is created for a large island booth at a major trade show. After the show, many of the components can be reconfigured to use for smaller exhibits.
Multi-Purpose Custom Design has financial benefits
The main motivation for moving to Multi-Purpose Custom Design is financial. Sometimes the initial custom display is a bit more expensive but most companies experience savings in the first year.
Brand consistency across all shows
Because all of the components for trade show displays are done at the same time, it is easier to maintain brand integrity. There is consistency in graphics, colors, copy positioning, and product displays.
How to start work on a Multi-Purpose Custom Design
Put together a list of all the shows on your Trade Show schedule along with planned booth sizes. Make sure to gather any special exhibit requirements. Determine how long the exhibit will be used. Is it for a year, or for longer? Define your marketing goals and how the exhibit will be tied into your company’s overarching brand campaign. Then select a custom design firm that understands how to create Multi-Purpose Custom Exhibits.
Yes, it takes a bit more planning in the beginning but the benefits are worth the effort.
Staff Your Trade Show Exhibit to Win!
Anyone who has attended a trade show can tell you that the best booth, in the best location, with the best promotion, may not get the sale if you do not put together the right team to represent your company.
Overall, you are looking for people who are fun to be with and who can help bring your booth to life. Here is a checklist of critical factors to consider when selecting your team.
- Make sure you have the right number of people to staff the booth. It depends on the type of show, your business sector and the type of promotional campaign you plan. A good rule of thumb is one person for every 50 square feet of booth space, including break coverage.
- Make sure that the people staffing your booth have an appearance that is consistent with your brand and trade show campaign.
- Look for people who are naturally friendly and outgoing, and who smile. You want people who are eager to meet attendees.
- Select people who are good listeners and who know how to ask open-ended questions that encourage prospects to talk about their needs.
- Choose team members who know your business sector or who can be quickly trained to knowledgeably answer questions. It is best to select people who know your product, your company and its capabilities, and who know the competition.
- Think about attire and set a dress code. Don’t leave this critical element to chance. Make sure your entire team is willing to follow the dress code.
Once you have selected your team, make sure they have the tools they need and are properly trained to represent your company, qualify leads and secure sales.
Tips for Selecting the Right Trade Shows
Making the decision to exhibit at a trade show is a significant commitment—in both time and expense—for any size company. Trade shows can deliver significant bottom-line benefits by generating valuable sales leads, increasing company awareness, launching new products or services, building brand recognition, finding new channel members and gaining media attention. In order to successfully achieve any of these, however, you must first select the right trade show for your company.
If you are the person tasked with this selection process, the burden is on you to make an informed decision, selecting shows that will deliver the right target audience for your marketing message. Here are a few questions to ask when evaluating your trade show options:
What are my goals? You first must determine your objectives for the show so you can choose the show that will give your company the best return on investment (ROI) in terms of your goals. If your goal is on-site sales, picking a show where there are dozens of competitors selling similar products will be a bust and a colossal waste of money.
Who will be there? Your first step will be to quantify the total number of relevant prospects, buyers, and influences who will be interested in your company’s products or services. Obtain an Exhibitor’s Registration Kit and look at the attendee profile of previous shows, including job title, industry representation, type of business, and geographical distribution.
Does size really matter? Bigger isn’t really necessarily better. Really. The size of the show should match your goals sales leads, units sold, etc.). If you’re a smaller company, it might be difficult to stand out at big trade shows, whereas at a smaller one you might be more noticeable. Smaller ones, however, won’t generate the same high number of leads as larger shows so you’ll have to weigh the pros and cons of both and how they relate to your overall objectives.
Will your competitors be there? Though you might not like competing for the same mindshare, the proximity of competitors in one place can be a boon for your business. Find out in advance which of your competitors are going to be there. This actually can help you formulate a winning strategy and effective marketing message specific to that show. What new products are you introducing? And, how and why are they better than your competitor’s?
Is it the right choice? Though you’ll never know for sure in advance whether a trade show is going to deliver a return on your investment, there are some ways to hedge your bets. Ask yourself whether this show is well aligned with the core competencies of your business or just one facet of its offerings? Is the right audience going to participate? Can my company stand out and be unique on the show floor?
What about media coverage? Ask for last year’s press list. Do any of these publications reach your target customers? Do you have a compelling story to tell them? If so, this show might be a good fit.
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